Even if you’ve done your due diligence to select a registered, reputable mover through a service like Zipmover , fraud can unfortunately still occur. And there are no shortages of forms fraud comes in — from knowingly adding a false weight to a shipment, to withholding customer belongings unless they pay significantly more than the quoted price.
By filing a complaint, you’ll play a part in identifying movers, brokers, and auto transporters who violate commercial regulations. These complaints, along with other sources, are also used to determine if FMCSA should begin an investigation.
Your complaint will be in the company’s file as part of its record. If FMCSA does decide to take action against the company, you may be contacted for additional information.
If you feel you should file a complaint, you should have the following items prepared:
- Your name, address, and phone number
- The name, address, and phone number of the company in question
- The origin and destination points of the shipment
- The company’s U.S. DOT and MC identification numbers, if applicable
- Specific violation(s) the company committed
- Estimate, Bill of Lading, and Inventory pages
With this, your complaint is ready to be filed — and hopefully it will play a role in preventing future instances of fraud from taking place.
To streamline the filing process, you can use an online reporting tool, or call FMCSA directly at 1-888-DOT-SAFE (1-888-368-7238), between the hours of 8am and 8pm Eastern Time, Monday through Friday.